Technology is Just a Tool, It’s Not The Solution to Healthcare’s Problems

Today I’m dipping my toes in an area that’s not familiar with me. I’m attending the AHIP Institute conference in Las Vegas. For those not familiar with AHIP, it’s a coming together of the health plans across the US. This group is particularly interesting when you remember that most healthcare providers are also health plans today. In fact, we’re quickly seeing the merging of healthcare providers and payers.

The conference has just begun, but it’s already clear to me that there’s a general tone that technology is going to play a major role in the future of healthcare delivery. What also seems to clear to me is that most of these people aren’t sure what role technology will play.

The problem I think many of these people have is that they think that technology can be implemented to solve all their problems. That’s not how it works. Technology in and of itself is not a solution to most problems. Technology is just a tool. How you use that tool can be effective or not. Plus, you have to make sure that you have the right tool. If you need to drive a nail into a piece of wood, a screwdriver doesn’t do you much good.

I’d also add that even if you have the right tool, you still need the right plan. If you’re trying to build a table and you have the blueprints for a chair, then you’re not going to get the result you want. My gut tells me that most of these people are overwhelmed by the operational requirements of their day to day job and so they don’t have any time to actually explore what solutions are out there for their problems.

I agree with those at AHIP that technology shows a lot of promise. However, we need to spend a lot more time making sure we’re using the right solution at the right time in the right place. That’s a challenge we haven’t quite solved.