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Possible Healthcare Chatbot Use Cases

As I posted in November, I’m extremely interested in chatbots as the next evolution of patient communication. In fact, I’m expecting to see a lot of chatbot talk at HIMSS 2017 in a couple weeks. I should have scheduled a healthcare chatbot meetup at HIMSS17, but didn’t. However, I expect the concept will come up in my other HIMSS 2017 meetups. The idea is finally catching on.

As part of my chatbot learning, I came across David Hawig from Germany who has created a healthcare chatbot named Florence. Florence is still in the early stages, but you can already talk with Florence over Facebook Messenger, and David has an early Skype version and web version as well. I personally used the web version for my tests, but David said that the only real publicly released version is the Facebook Messenger version of Florence because Facebook “messenger has the best chatbot integration so far.”

What I find really interesting and inspiring are these chatbot screenshots that David sent me. I liked them because they inspire me and hopefully you to start thinking about all the ways a healthcare chatbot could help us. Here’s a quick run down of the examples he shared with me:

Daily Health Tips

Doctor Finding Service (with Connection to past record)

Medication Reminder and Tracking

Health Tracker

Health Literacy and Education

Symptom Checker

What do you think about all of these possible uses for chatbots? Are there any others that are missing? Which chatbot uses make the most sense to implement right away?

February 1, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Alexa, Can You Heal Me Now? The Power of Voice Assistant Technology in Healthcare

On Thursday, February 9, 2017 at 1:00 PM ET (10:00 AM PT) I’ll be hosting a live video interview with Nathan Treloar, President and COO at Orbita. In our discussion, we’ll be diving into voice assistant technology in healthcare including the breakout hit from Amazon known as Alexa. This has so much potential in healthcare. Join us as we talk about Alexa and other voice assistant technologies in healthcare and how more organizations can leverage voice assistant technology in their product offerings.

The great part is that you can join my conversation live and even add your own comments to the discussion or ask your own questions. All you need to do to watch live is visit this blog post on Thursday, February 9, 2017 at 1:00 PM ET (10:00 AM PT) and watch the video embed at the bottom of this post or you can watch on YouTube directly. The conversation will be recorded as well and available on this post after the interview.

About Nathan Treloar
Nate Treloar is co-founder and president of Orbita, which provides the first secure (HIPAA-compliant) cloud-based platform for creating and managing digital home healthcare applications. Previously, he held key executive positions at FAST Search, Microsoft, RAMP, and, Ektron. He is a respected expert and speaker on consumer IoT trends, search, text and data mining, content management, and knowledge management and has advised hundreds of the world’s largest companies and government agencies on their applications.

We hope you’ll join us live using the video below or enjoy the recorded version of our conversation.


(To Ask Questions, visit the YouTube page)

If you’d like to see the archives of Healthcare Scene’s past interviews, you can find and subscribe to all of Healthcare Scene’s interviews on YouTube.

January 26, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.