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Possible Healthcare Chatbot Use Cases

As I posted in November, I’m extremely interested in chatbots as the next evolution of patient communication. In fact, I’m expecting to see a lot of chatbot talk at HIMSS 2017 in a couple weeks. I should have scheduled a healthcare chatbot meetup at HIMSS17, but didn’t. However, I expect the concept will come up in my other HIMSS 2017 meetups. The idea is finally catching on.

As part of my chatbot learning, I came across David Hawig from Germany who has created a healthcare chatbot named Florence. Florence is still in the early stages, but you can already talk with Florence over Facebook Messenger, and David has an early Skype version and web version as well. I personally used the web version for my tests, but David said that the only real publicly released version is the Facebook Messenger version of Florence because Facebook “messenger has the best chatbot integration so far.”

What I find really interesting and inspiring are these chatbot screenshots that David sent me. I liked them because they inspire me and hopefully you to start thinking about all the ways a healthcare chatbot could help us. Here’s a quick run down of the examples he shared with me:

Daily Health Tips

Doctor Finding Service (with Connection to past record)

Medication Reminder and Tracking

Health Tracker

Health Literacy and Education

Symptom Checker

What do you think about all of these possible uses for chatbots? Are there any others that are missing? Which chatbot uses make the most sense to implement right away?

February 1, 2017 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.

Healthcare Is Going to Benefit from the Confluence of Consumer Technologies

Next week is the annual CES conference in Las Vegas. It’s a unique event that brings together 170,000 people across 4 of the largest conference venues in the world. It’s enormous and a little hard to process.

Having attended for the last ~11 years, it’s been amazing to see the pace of progress with so many technologies. Remember that it’s only been about 9 years since the iPhone was launched. While smartphones and tablets have gotten so much better over this time period a whole slew of other consumer technologies have as well.

Looking forward to CES, it’s amazing to see the development of things like: 3D Printing, Virtual Reality, Augmented reality, IoT (Internet of Things…or as I like to call it Smart Everything), voice recognition, AI, robotics, sensors, etc etc etc. It’s an exciting time to be in an industry where so many things are developing so quickly.

Maybe I’m skewed because I’m a blogger in healthcare, but it’s really amazing how healthcare sits at the confluence of so many of these technologies. The overlap that’s going to happen between augmented reality, 3D printing, AI, sensors and new things we barely understand is going to be extraordinary.

I recently saw a 3D printing conference for healthcare. While 3D printing is very exciting for healthcare, it wouldn’t be nearly as exciting if we didn’t have all of the other innovations in cameras, storage, data sharing, virtual reality, etc. We needed evolutions and innovations in all of these spaces for the other technologies to really work well.

I’ve often said that the most interesting things in healthcare happen at the intersections. I think that’s particularly true in the digital health space. As I head to CES, I’ll be watching for this type of crossover of technologies. I think this year we’re going to see a lot of companies utilizing multiple technologies in ways we’d never seen previously.

December 28, 2016 I Written By

John Lynn is the Founder of the HealthcareScene.com blog network which currently consists of 10 blogs containing over 8000 articles with John having written over 4000 of the articles himself. These EMR and Healthcare IT related articles have been viewed over 16 million times. John also manages Healthcare IT Central and Healthcare IT Today, the leading career Health IT job board and blog. John is co-founder of InfluentialNetworks.com and Physia.com. John is highly involved in social media, and in addition to his blogs can also be found on Twitter: @techguy and @ehrandhit and LinkedIn.