The other day, we had to visit the doctor after hours. Because of this, we went to the local “instacare.” However, as soon as we realized it wasn’t going to be so “insta,” with an hour and a half wait, my husband and I decided to drive about 10 minutes to another after-hours facility. We ended up at the wrong one, but decided to stay as soon as we discovered they took our insurance.
First off, I was immediately impressed with the office. The staff was extremely friendly and professional. Especially because at the first place we went, the receptionist was eating an egg roll as she tried to get our information. Secondly, I noticed right away that they had some sort of tablets sitting at the front desk, and I was really hoping I would get a chance to use one and check it out. None of the doctor’s my family usually go to have any type of technology like that (I think I’ve mentioned how my OB/GYN is about as ancient as they come,) so I was excited to see this here. As soon as the receptionist scanned my insurance card, she handed me one of the tablets and asked me to fill out the information on the tablet. I readily agreed and went back to my seat.
When I say down, my husband saw what I was holding and said, “I bet you love this. You can totally write a post about it,” so, I thought I would.
The tablets that the office used are called Phreesia, the patient check-in company. They are bright orange, and a series of questions are asked. The questions ranged everywhere from insurance ID numbers, symptoms, past medical history, and allergies. It includes automatic insurance verification, to reduce the instance of denied claims, and the patient can swipe their debit card on the machine and pay their deductible. Here are a few of there other features listed on the site:
- Simplify your check-in with a selection of expertly-designed specialty-specific interviews
- Automate the administration, scoring, and reporting of clinical scales before patients enter the exam room
- Collect sensitive healthy information with proven technology
- Obtain a legible list of medications and drug allergies
- Obtain patient consent for managed care initiatives
Phreesia offers different varieties of the product for all kinds of specialties so any practice could probably find use for it. It’s also secure, so patients and providers alike can be confident about inputting information.
After using the tablet, I was definitely converted. So much, that I was very tempted to switch my family over to this practice. One thing that I always hate doing is having to tell a receptionist all of my personal information, and sometimes the details of why I’m there. I would much rather have my privacy, and be able to provide as much or as little details as I wanted. I felt like I was able to be more thorough in the descriptions of past medical history, as well as about why I was coming in. Overall, I love that some practices are implementing this kind of system, and I hope to see it more often. When I worked at a therapy clinic, I always loved the little PDA’s that we handed out for patients to answer questions — something like Phreesia.